This Privacy Policy describes how Tile In Progress Ltd (“we”, “our”, “us”) collects, uses and protects personal information.
1. Data controller
Tile In Progress Ltd, registered in England and Wales, is the data controller for any personal information collected through this site or our contact forms.
2. What we collect
We collect only what is necessary to respond to your enquiry, process an order, or deliver a service — name, email, phone, postcode, project details, and order / payment information.
3. How we use it
To respond to enquiries, fulfil orders, manage projects, and send service updates. We never sell data to third parties. We use Google Analytics 4 to understand how visitors use the website. See our Cookie Policy for information about analytics and advertising technologies.
Facebook and Instagram advertising
With your consent to Marketing cookies, we use the Meta Pixel to measure our advertising and help show relevant adverts. The pixel sends page-visit information to Meta, including the page address, visit time and browser or device information. Meta also receives connection information such as your IP address and may associate activity with your Facebook or Instagram account. See Meta’s Privacy Policy and Cookie Policy for how Meta uses this information.
You can reject Marketing cookies or withdraw consent using Cookie Settings in the footer. This stops further Meta tracking by this website’s pixel. It does not prevent you from browsing, buying products or requesting a brochure. Withdrawal does not automatically erase information already received; contact us about your data rights.
Brochure requests through Facebook and Instagram
If you request our INTEGRA Prima brochure through a Meta form, we receive the name, email address and role you provide, together with your optional project-support choice. We use these details to provide the brochure and respond if you request project support. Requesting the brochure does not subscribe you to a marketing mailing list. You can contact hello@tileinprogress.com about your request or data rights.
4. Your rights
You have the right to access, correct, or erase your personal data, restrict or object to our processing, and request data portability. Contact hello@tileinprogress.com to exercise any of these rights.
5. Cookies
See our Cookie Policy for full details of the cookies we use and how to opt out.
6. Retention
We keep personal information for as long as it is needed for the purpose it was collected. In deciding how long to retain it, we consider whether an enquiry or project remains active, whether records are needed for orders, warranties or disputes, and any applicable legal, tax or accounting obligations. You can contact hello@tileinprogress.com for information about the retention of your records. Meta applies its own retention practices to information it receives, as described in its Privacy Policy.
7. Contact
For any privacy-related question, email hello@tileinprogress.com or write to our registered office. You can also make a complaint to the Information Commissioner’s Office.