This Privacy Policy describes how Tile In Progress Ltd (“we”, “our”, “us”) collects, uses, and protects personal information in compliance with the UK GDPR and the Data Protection Act 2018. Please replace this placeholder copy with a solicitor-reviewed policy before go-live.
1. Data controller
Tile In Progress Ltd, registered in England and Wales, is the data controller for any personal information collected through this site or our contact forms.
2. What we collect
We collect only what is necessary to respond to your enquiry, process an order, or deliver a service — name, email, phone, postcode, project details, and order / payment information.
3. How we use it
To respond to enquiries, fulfil orders, manage projects, and send service updates. We never sell data to third parties. Analytics data (Google Analytics 4) is aggregated and anonymised.
4. Your rights
You have the right to access, correct, or erase your personal data, restrict or object to our processing, and request data portability. Contact hello@tileinprogress.com to exercise any of these rights.
5. Cookies
See our Cookie Policy for full details of the cookies we use and how to opt out.
6. Retention
We retain enquiry data for 12 months, customer records for 7 years (HMRC requirement), and analytics data for 14 months.
7. Contact
For any privacy-related question, email hello@tileinprogress.com or write to our registered office. The Information Commissioner’s Office (ico.org.uk) is the UK supervisory authority.